FAQs
Orders & Payments
1. What payment methods do you accept?
We accept all major credit and debit cards via secure Stripe checkout. Depending on your region, additional payment options may be available at checkout.
2. Is my payment secure?
Yes. All transactions are encrypted using SSL security. We do not store your card details.
3. Can I cancel or modify my order?
Orders can be modified or cancelled within a limited time after purchase. Please contact our support team immediately after placing your order.
Shipping & Delivery
4. Do you ship internationally?
Yes, we offer international shipping to most countries worldwide.
5. How long does delivery take?
Delivery times vary by location:
- UK & Europe: 5–10 business days
- USA & Canada: 7–14 business days
- Other regions: 10–21 business days
6. Will I receive tracking information?
Yes, once your order is dispatched, you will receive a tracking number via email.
Products & Authenticity
7. Are your yantras authentic?
Yes. Our yantras are crafted using traditional sacred geometry principles and sourced from experienced Himalayan artisans.
8. How do I use a yantra?
Yantras are used for meditation, manifestation, and spiritual focus. Place them in a clean, respectful space such as your meditation area or altar.
9. Are your singing bowls handmade?
Many of our singing bowls are handcrafted in the Himalayan region using traditional techniques.
Returns & Refunds
10. What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused and in original condition.
11. What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Account & Support
12. Do I need an account to order?
No, you can checkout as a guest. However, creating an account allows you to track orders and manage purchases.
13. How can I contact support?
You can reach us via our contact page or email. We aim to respond within 24–48 hours.
